Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
SOPD Signature Events (COY or FW) Email Campaign Requests
To receive replies to your request, be sure to use your personal work email address in the "Raise this request on behalf of" field.
Required fields are marked with an asterisk*
{"xsrfToken":"c9fe89f5d505867bb0601d2695bdc6ea2fd9e642_lout","branding":{"id":"6","key":"bbi","name":"Best Buddies Staff Support Ticket Portal","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#78b0a5","headerLinkHoverBGColor":"#78b0a5","headerBadgeColor":"#78b0a5"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e880a18a-f54a-44c2-8e4c-ac62d32993b2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NWY1ZDc2YS1mNzcxLTQzMWItYjM2Mi0xMDI1ZGVhYmY0ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4ODBhMThhLWY1NGEtNDRjMi04ZTRjLWFjNjJkMzI5OTNiMiI6WyJyZWFkIl19LCJleHAiOjE3Nzg3MDE2MjUsIm5iZiI6MTc3ODcwMTAyNX0.e59In6Ntep3V-2TkbJDYwfqYasz_SyEgRQ822yTcY6I&client=75f5d76a-f771-431b-b362-1025deabf4f2&mode=fit","logoId":"e880a18a-f54a-44c2-8e4c-ac62d32993b2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BB Staff Support Ticket Portal","sharedPortalName":"BB Staff Support Ticket Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BB Staff Support Ticket Portal","sharedPortalName":"BB Staff Support Ticket Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#9396ca","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"bbi","projectId":10005,"serviceDeskId":6,"name":"Best Buddies Staff Support Ticket Portal","description":"<p>Welcome! You can raise a request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"126","name":"Accounts Payable Reclass","descriptionHtml":"","callToAction":"Accounts Payable Reclass","introHtml":"","icon":10600,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[64],"key":""},{"id":"288","name":"AI Access Request","descriptionHtml":"","callToAction":"AI Access Request","introHtml":"","icon":10511,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[63],"key":""},{"id":"125","name":"Ambassador Requests","descriptionHtml":"","callToAction":"Ambassador Requests","introHtml":"","icon":10599,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[63],"key":""},{"id":"122","name":"Computer Requests","descriptionHtml":"","callToAction":"Computer Requests","introHtml":"","icon":10596,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[63],"key":""},{"id":"114","name":"Create an event with a Summa registration form","descriptionHtml":"<p>To receive replies to your request, be sure to use your personal work email address in the \"Raise this request on behalf of\" field.</p>","callToAction":"Create an event with a Summa registration form","introHtml":"","icon":10590,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[60],"key":""},{"id":"130","name":"Create an event without a Summa registration form","descriptionHtml":"<p>To receive replies to your request, be sure to use your personal work email address in the \"Raise this request on behalf of\" field.</p>","callToAction":"Create an event without a Summa registration form","introHtml":"","icon":10550,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[60],"key":""},{"id":"453","name":"End of Year Accruals","descriptionHtml":"","callToAction":"End of Year Accruals","introHtml":"","icon":10511,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[64],"key":""},{"id":"222","name":"Finance Access Request","descriptionHtml":"","callToAction":"Finance Access Request","introHtml":"","icon":10591,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[64],"key":""},{"id":"121","name":"FW Text Message Requests","descriptionHtml":"","callToAction":"FW Text Message Requests","introHtml":"","icon":10605,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[59],"key":""},{"id":"124","name":"Gift Reclasses","descriptionHtml":"","callToAction":"Gift Reclasses","introHtml":"","icon":10601,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[61],"key":""},{"id":"132","name":"Government Relations","descriptionHtml":"","callToAction":"Government Relations","introHtml":"","icon":10603,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[63],"key":""},{"id":"111","name":"Graphic Design Requests","descriptionHtml":"","callToAction":"Graphic Design Requests","introHtml":"","icon":10587,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[58],"key":""},{"id":"117","name":"Job Post Requests","descriptionHtml":"","callToAction":"Job Post Requests","introHtml":"","icon":10591,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[63],"key":""},{"id":"420","name":"L&D Training Video Request","descriptionHtml":"","callToAction":"L&D Training Video Request","introHtml":"<p>PLEASE READ BEFORE SUBMITTING A REQUEST:</p>\n<p>· Submit one video per request.</p>\n<p>· For large-scale or external training videos, contact Corey Yugler before submitting.</p>\n<p>· The L&D team requires a minimum of 15 business days per request. Completion times may vary based on scope and assets provided.</p>\n<p>· Questions? Reach out to nubiahung@bestbuddies.org</p>","icon":10827,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[63],"key":""},{"id":"119","name":"National or State E-Mail Campaign Requests","descriptionHtml":"<p>To receive replies to your request, be sure to use your personal work email address in the \"Raise this request on behalf of\" field.</p>","callToAction":"National or State E-Mail Campaign Requests","introHtml":"","icon":10492,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[59],"key":""},{"id":"133","name":"New Vendor Set Up Request","descriptionHtml":"","callToAction":"New Vendor Set Up Request","introHtml":"","icon":10550,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[64],"key":""},{"id":"118","name":"Other/ Miscellaneous Web Requests","descriptionHtml":"<p>For Advisory Board and Staff Directory updates, broken links, missing images any other miscellaneous updates.</p>\n<p>To receive replies to your request, be sure to use your personal work email address in the \"Raise this request on behalf of\" field.</p>","callToAction":"Other/ Miscellaneous Web Requests","introHtml":"","icon":10592,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[60],"key":""},{"id":"112","name":"Raiser's Edge Requests","descriptionHtml":"","callToAction":"Raiser's Edge Requests","introHtml":"","icon":10588,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[61],"key":""},{"id":"354","name":"Report Validation","descriptionHtml":"","callToAction":"Report Validation","introHtml":"<p>Use this ticket to have your report reviewed and validated by a Best Buddies Data Expert.</p>","icon":10511,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[61],"key":""},{"id":"486","name":"Salesforce","descriptionHtml":"<p>We will process tickets in the order received, based on priority and complexity (larger requests will take more time). We will respond within 3 business days with an update or estimated timeline.</p>","callToAction":"Salesforce","introHtml":"","icon":10511,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[135],"key":""},{"id":"123","name":"SOPD Signature Events (COY or FW) Email Campaign Requests","descriptionHtml":"<p>To receive replies to your request, be sure to use your personal work email address in the \"Raise this request on behalf of\" field.</p>","callToAction":"SOPD Signature Events (COY or FW) Email Campaign Requests","introHtml":"","icon":10527,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[59],"key":""},{"id":"131","name":"Submit a News Article","descriptionHtml":"<p>Use this ticket to submit a national or state website news article.</p>","callToAction":"Submit a News Article","introHtml":"","icon":10550,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[60],"key":""},{"id":"387","name":"Systems & Tech Access","descriptionHtml":"","callToAction":"Systems & Tech Access","introHtml":"<p>Use this ticket to request access to one or more systems or BB technology.</p>","icon":10511,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[61],"key":""},{"id":"129","name":"Update Existing Event / Webpage / Site","descriptionHtml":"","callToAction":"Update Existing Event / Webpage / Site","introHtml":"","icon":10592,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[60],"key":""},{"id":"120","name":"Update Live Events (COY, FW, Galas, etc)","descriptionHtml":"","callToAction":"Update Live Events (COY, FW, Galas, etc)","introHtml":"","icon":10594,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[60],"key":""},{"id":"116","name":"BBLC Merchandise Requests","descriptionHtml":"","callToAction":"BBLC Merchandise Requests","introHtml":"","icon":10589,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[],"key":""},{"id":"104","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"134","name":"Friendship Walk Order Requests","descriptionHtml":"","callToAction":"Friendship Walk Order Requests","introHtml":"","icon":10589,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[],"key":""}],"reqGroups":[{"id":61,"name":"Data & System Services"},{"id":59,"name":"Email & Text Messages"},{"id":64,"name":"Finance"},{"id":58,"name":"Graphic Design"},{"id":63,"name":"Miscellaneous"},{"id":135,"name":"Salesforce & Setworks"},{"id":60,"name":"Websites"}],"orderMapping":{"64":[453,222,133,126],"58":[111],"63":[420,288,132,125,122,117],"135":[486],"59":[123,119,121],"60":[131,130,129,118,120,114],"61":[387,354,124,112]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BBI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NWY1ZDc2YS1mNzcxLTQzMWItYjM2Mi0xMDI1ZGVhYmY0ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE1MjA0MjA1NjkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NzAyMjI1LCJuYmYiOjE3Nzg3MDEwMjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.NSZDetHAvivgtcYeHxYgZQvihxqmNDqNrMbPdSyC8uc","targetCollection":"upload-user-collection-1520420569","endpointUrl":"https://api.media.atlassian.com","clientId":"75f5d76a-f771-431b-b362-1025deabf4f2","tokenDurationInMins":20}},"reqCreate":{"id":123,"projectId":10005,"issueType":{"id":"10002","name":"[System] Service request"},"form":{"name":"SOPD Signature Events (COY or FW) Email Campaign Requests","descriptionHtml":"<p>To receive replies to your request, be sure to use your personal work email address in the "Raise this request on behalf of" field.</p>","callToAction":"SOPD Signature Events (COY or FW) Email Campaign Requests","intro":"","instructions":"<p>To receive replies to your request, be sure to use your personal work email address in the "Raise this request on behalf of" field.</p>","icon":10527,"iconUrl":"https://bbihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Event Name & Email Type","description":"ex: (Arizona COY Save the Date)","descriptionHtml":"<p>ex: (Arizona COY Save the Date)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10112","fieldConfigId":"10215","label":"Event Website","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10152","fieldConfigId":"10255","label":"Person","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10374"],"values":[{"value":"10368","label":"APReclass","selected":false,"children":[]},{"value":"10369","label":"Ambassador","selected":false,"children":[]},{"value":"10370","label":"Bene","selected":false,"children":[]},{"value":"10371","label":"BBIWeb","selected":false,"children":[]},{"value":"10372","label":"CompReq","selected":false,"children":[]},{"value":"10373","label":"EventWeb","selected":false,"children":[]},{"value":"10374","label":"FWCoYEmail","selected":false,"children":[]},{"value":"10375","label":"FWText","selected":false,"children":[]},{"value":"10376","label":"GenMerch","selected":false,"children":[]},{"value":"10377","label":"GiftRec","selected":false,"children":[]},{"value":"10378","label":"GFX","selected":false,"children":[]},{"value":"10379","label":"JobPost","selected":false,"children":[]},{"value":"10380","label":"NationalEmail","selected":false,"children":[]},{"value":"10381","label":"REReq","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10130","fieldConfigId":"10233","label":"Email Send Date (5 business day lead time required)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10157","fieldConfigId":"10260","label":"Check to Agree","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10496","label":"I understand that a 5 business-day lead time is required for submitting an email request and that if my requested send date is less than 5 days out, my email may not be delivered when requested.","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10126","fieldConfigId":"10229","label":"Preferred Email Subject Line","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10127","fieldConfigId":"10230","label":"Email From / Reply To","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10218","fieldConfigId":"10321","label":"Who do you want to send this message to?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10523","label":"Full List (All constituents in your area including BBO)","selected":false,"children":[]},{"value":"10524","label":"All constituents in your area (excluding BBO)","selected":false,"children":[]},{"value":"10530","label":"Schools (BBO membership)","selected":false,"children":[]},{"value":"10731","label":"Current COY attendees","selected":false,"children":[]},{"value":"10532","label":"Past COY attendees","selected":false,"children":[]},{"value":"10526","label":"Current Registered Walkers","selected":false,"children":[]},{"value":"10525","label":"Past Walkers","selected":false,"children":[]},{"value":"10527","label":"Registered Walkers under $50","selected":false,"children":[]},{"value":"10528","label":"Registered Walkers over $50","selected":false,"children":[]},{"value":"10529","label":"Team Captains","selected":false,"children":[]},{"value":"10531","label":"Parents","selected":false,"children":[]},{"value":"10533","label":"Other (please specify or attach a list to be uploaded to Summa)","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10474","fieldConfigId":"10618","label":"Event Zip Code & Send Radius","description":"(ex: send to constituents within a 60 mile radius around 33607)","descriptionHtml":"<p>(ex: send to constituents within a 60 mile radius around 33607)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10217","fieldConfigId":"10320","label":"Friendship Walk:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10511","label":"Save The Date","selected":false,"children":[]},{"value":"10512","label":"Committee/Volunteer Recruitment","selected":false,"children":[]},{"value":"10513","label":"Kickoff Party","selected":false,"children":[]},{"value":"10514","label":"Registration Push","selected":false,"children":[]},{"value":"10518","label":"T-Shirt Push/Zero to Hero","selected":false,"children":[]},{"value":"10515","label":"Incentive Feature","selected":false,"children":[]},{"value":"10516","label":"Local Promo/Challenge","selected":false,"children":[]},{"value":"10732","label":"Gap to Goal","selected":false,"children":[]},{"value":"10520","label":"Event Details","selected":false,"children":[]},{"value":"10519","label":"Thank You","selected":false,"children":[]},{"value":"10733","label":"Post-Event Photos","selected":false,"children":[]},{"value":"10734","label":"Other (please specify)","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10244","fieldConfigId":"10350","label":"Champions of the Year:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10558","label":"Save the Date","selected":false,"children":[]},{"value":"10735","label":"Committee/Volunteer Recruitment","selected":false,"children":[]},{"value":"10590","label":"Champion Recruitment Push","selected":false,"children":[]},{"value":"10591","label":"Meet the Champions","selected":false,"children":[]},{"value":"10592","label":"Ticket Push","selected":false,"children":[]},{"value":"10593","label":"Auction Launch","selected":false,"children":[]},{"value":"10594","label":"Event Details","selected":false,"children":[]},{"value":"10597","label":"Thank you","selected":false,"children":[]},{"value":"10598","label":"Post-Event Photos","selected":false,"children":[]},{"value":"10596","label":"Other (please specify)","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10342","fieldConfigId":"10486","label":"Other State Events","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10632","label":"Save the Date","selected":false,"children":[]},{"value":"10736","label":"Event Details","selected":false,"children":[]},{"value":"10633","label":"Stewardship Touch","selected":false,"children":[]},{"value":"10737","label":"Other (please specify)","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10100","fieldConfigId":"10203","label":"Additional Request Details","description":"If Yes Above, Specify Bene E-Mail Campaign Folder & Mailing Name","descriptionHtml":"<p>If Yes Above, Specify Bene E-Mail Campaign Folder & Mailing Name</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment(s)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/123","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/123","calendarParams":{"firstDay":0,"date":"2026-05-13T15:37:05-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NWY1ZDc2YS1mNzcxLTQzMWItYjM2Mi0xMDI1ZGVhYmY0ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE1MjA0MjA1NjkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NzAyMjI1LCJuYmYiOjE3Nzg3MDEwMjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.NSZDetHAvivgtcYeHxYgZQvihxqmNDqNrMbPdSyC8uc","targetCollection":"upload-user-collection-1520420569","endpointUrl":"https://api.media.atlassian.com","clientId":"75f5d76a-f771-431b-b362-1025deabf4f2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}